FAQ

Got any question, YesMobilePhone has experts offering free and impartial advice to help you make better decisions. Below are some of the commonly asked questions you may want to browse through:

Do you guarantee 100% approval for all phone contract applications?

We do not guarantee 100% approval but we promise to provide expert advice so you can make better and more intuitive decisions. When applications are submitted online, we assess each one according to needs and personal circumstance. We will then provide a list of recommendations customers can choose from. By choosing from that list, you are almost always guaranteed quick and easy approval.

Do I need a guarantor to get approved?

No, you don’t need a guarantor to get approved. To be eligible for a phone contract at YesMobilePhone, all you need is to meet the basic requirements. The most important of which is to provide proof of income so we know that you’ll be able to handle the monthly fees for the entire duration of the phone contract.

What happens if I can’t keep up with the monthly fees?

In the event that you can’t keep up with the monthly fees, we advise customers to get in touch with one of your networks representatives immediately. This way we can make the necessary arrangements if needed. Failing to contact us and missing payments may mean hefty fees and a possible hit on your credit score.

How do you make money when you’re offering free service?

As part of our commitment to help customers with bad credit, YesMobilePhone has established this website to offer a free service. You can apply, enquire and get expert advice online all without being charged. We make money not by charging customers but through the profits our partners pay us for every customer that gets approved for a phone contract.

What if I lost my handset?

The consequences of losing a handset fall mainly on the customers’ shoulders. We can neither replace nor refund when you lose your handset. We advise taking out phone insurance to help protect you from these kinds of circumstances.

Is it possible to return and exchange my handset?

Because our commitment is 100% customer satisfaction, we accept returns and exchanges provided that your situation falls within our terms and conditions. Returns are generally accepted for phones that turn out to be defective. Again, it has to fall within the warranty time period for the return to be applicable. No return and exchange is allowed for phones that have lapsed the warranty period.