You might not realise it, but if you currently have a mobile phone contract that’s about to run out, you are in a great position to negotiate for a better deal with your mobile provider. If you play your cards right, you can get more minutes, texts, and data, or have your monthly line charges reduced. You can even upgrade to the latest handset for free or at a discount. And if your mobile provider hiked their prices mid-contract, you may be entitled to leave without incurring termination fees. Use your position as a subscriber who has options in order to negotiate for a better mobile phone contract.
Ask for a Better Tariff
The first step to getting a better deal on your mobile phone contract is to pick up the phone and call your network provider. Tell the operator that you are no longer happy with your current arrangement and you want a better tariff. Use comparison sites to benchmark current network prices and find the most cost-effective tariffs and packages available. If they don’t offer up a better deal you can always tell them that your current plan is getting too expensive, to a point that you might have to take your business elsewhere. They could realize that they will potentially be losing business and offer you better deals that you otherwise wouldn’t have gotten if you hadn’t asked. If that fails, move to plan B.
Ask to Speak to “Disconnections”
Sometimes the first operator you speak to isn’t authorized to offer any sort of deal even at the threat of the subscriber leaving. This is when they patch you through to their “disconnections department”, or whatever name they call their customer retentions team. This team specializes in handling unsatisfied customers and has the authority to offer better deals on your mobile phone contract just to convince you to stay. Once you get them on the phone, repeat your request. Remember that there are always better tariffs and packages out there, so use that to negotiate for a better deal.
The Power of Customer Retentions
With the way things are going in the mobile market, it’s no longer just about convincing people to sign up for a mobile plan. It has become equally – if not more – important to convince them to stay. Competition in today’s mobile phone market is at an all-time high, and any loss of business can quickly translate into a competitor’s gain. Market maturity has highlighted the importance of retaining existing customers, which is why any network provider’s customer retentions team has so much decision-making power.
What If They Still Refuse?
If after careful negotiation your provider’s customer retentions team calls your bluff and refuses to give in, don’t feel bad. Back off for now and don’t let them make you feel like you’re being forced to disconnect. If they insist that they can’t give you what you want and offer to arrange a cancellation of service, simply tell them that you will need time to think about it, and that you will call them back should you decide to leave.